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Privacy & Website Data

Privacy Policy

Learn how Overcare Health Services collects, uses, protects, and manages information submitted through this website.

Effective Date

May 15, 2026

This page supports transparency for website visitors, patients, referral partners, and caregivers.

Website Forms

What you submit

Appointment, contact, referral, and insurance verification forms may collect information you choose to provide.

Access Control

How access is limited

Information submitted through forms is intended for authorized Overcare team members involved in responding to your request.

Security Notice

Not for emergencies

Website forms should not be used for emergencies. Call 911 for urgent medical or mental health emergencies.

Overview

Our commitment to privacy

Overcare Health Services respects your privacy. This policy applies to information collected through our website, including appointment requests, insurance verification requests, referral requests, contact messages, and related online forms.

Privacy-conscious handling

Website form information is handled with secure handling considerations and limited to care access, support, and operational follow-up.

Information we collect

We may collect information you choose to provide through this website, including:

Name, phone number, email address, and preferred contact method.

Appointment, referral, contact, or insurance verification information.

Insurance provider details when you request coverage verification.

Technical information such as IP address, browser, device information, and security logs.

How we use information

We use submitted information to respond to requests, communicate about services, operate and protect our website, maintain security records, and support compliance-related operations.

Website analytics

We may use website analytics to understand public website performance, traffic sources, popular pages, and general engagement with public content. Analytics should not be used to collect health details, form contents, names, contact information, insurance details, uploaded file names, or messages submitted through website forms.

Protected health information

Some information submitted through forms may be protected health information. We limit access to authorized team members and use safeguards intended to protect confidentiality and security.

Email and electronic communications

Email and online communications may not always be fully secure. Our team may use the contact information you provide to respond to your request. Please avoid submitting emergency or highly sensitive information through general website forms.

Information sharing

We do not sell patient information. We may share information as needed for treatment, payment, healthcare operations, legal compliance, security, or with service providers who support our operations and are required to protect information appropriately.

Security

We use safeguards such as access controls, authentication, audit logging, encrypted communications, and restricted administrative access to help protect information submitted through the website.

Emergency Notice

This website is not for emergencies

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

Questions

Contact Overcare Health Services

Contact us if you have questions about this Privacy Policy or how website information is handled.

Overcare Health Services

520 Forrest St, Baltimore, MD 21202